Introducing a service fee might sound risky — but most customers today are already used to it at restaurants, gas stations, and online checkouts. This blog post helps you communicate the change effectively, offer no-fee alternatives, and maintain positive customer relationships while protecting your profit margins.
Inside this article:
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Scripts and tips for explaining surcharges to customers
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How to offer ACH or debit payment options with no fees
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Why professional communication makes all the difference
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Examples of businesses that successfully transitioned to surcharging
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How to train your team to respond to customer concerns with confidence
